Customer Service Representative at CWW Tech Africa

Key Responsibilities

• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, create and process customer accounts and file documents.
• Follow communication procedures, guidelines and policies
• Document knowledge in the form of solution articles

Qualifications and Experience

• Bachelor’s Degree in Social sciences, Business Administration, Marketing or a related field.
• Minimum of 2 years of experience in a customer service or related role.
• Must reside in Lagos
• Must be innovative and possess problem solving skills
• Ability to work in a fast paced environment
• Must have completed NYSC.