Customer Service Representative at Brit Property Nigeria

Job Summary

• As a Customer Service Representative with Brit Property Nigeria, you are to help customers understand our products, answer questions about their concerns or inquiries. You may sometimes be seen as having a role in sales.

Job Description

• Acquire full knowledge of the Company’s products and services in order to respond effectively to client inquiries and complaints.
• Build professional rapport with clients by acknowledging and resolving client complaints via phone, email and in-person.
• Direct clients to Company’s website where necessary.
• Prompt update of client’s records including notes about all interactions.
• Create and maintain reports about all customer interactions.
• Attend weekly staff and departmental meetings.
• Participate in team-building activities.
• Persuade clients to complete surveys.
• Strategize on ideas and share for improving customer service experiences.
• Make recommendations to management to improve customer experience.
• Prepare weekly and monthly activity reports and promptly send to your line manager.
• Strategize ways of recovering funds for the company either by reselling or renewals.
• Meet weekly departmental targets from renewals, and reselling of company’s products.
• Place calls professionally according to the departmental rules at all times.
• Coordinate weekly site inspection of prospects and collate list of prospects from site inspection and promptly follow up to close the business.
• Promptly send emails of ongoing development in our estate to clients.
• Handle calls of existing clients received from the front desk personnel.
• Send weekly report and carry your superior along with issues.
• Concentrate on work activities at all times except during your break time.
• Have a daily to-do list and accomplish it daily.
• Take up other duties as assigned by your line manager or authority.

Job Specification
You should bring the following qualifications, skills, and behaviours to the role:

• A candidate should possess either a B.Sc or HND qualification.
• Minimum of 2 years experience.
• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation
• Strong verbal communicator
• Familiar with the software used to connect with customers and gather their information
• Quick in understanding the organization’s products and markets
• Willingness to achieve goals and self-improvement
• Able to collaborate with team
• Knowledge of Office programs will be preferred

Why work with us?

• A very unique opportunity to work in a fast-paced, structured and a real estate Industry
• A chance to become part of a high dynamic team growing the real estate space in Nigeria
• An opportunity for a personal and professional growth in a fast growing sector.