Customer Service Representative at Brenhazy Limited

Job Description

• Candidate will be responsible for interacting with customers to handle inquiries, resolve complaints, and provide information about products or services.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products, services, and policies
• Resolve customer complaints in a timely and professional manner
• Process orders, returns, and exchanges
• Maintain customer records and update account information
• Escalate complex issues to the appropriate department
• Follow up with customers to ensure satisfaction
• Meet performance targets such as response time and customer satisfactio

Qualifications

• High school diploma or equivalent (associate or bachelor’s degree preferred)

Required Skills:

• Strong communication and interpersonal skills
• Problem-solving and conflict resolution abilities
• Basic computer skills and familiarity with CRM systems
• Ability to multitask and manage time effectively
• Positive attitude and customer-focused mindset
• Previous experience in customer service or a related field
• Experience using customer support software.
• Ability to work in a fast-paced environment.