Customer Service Representative at Avario Digitals

Job Description

We are currently seeking the services of a client service personnel that will oversee rendering general administrative support to clients and ensuring the delivery of outstanding customer service.

Job Responsibilities

• Organize and maintain personnel records
• Update internal databases
• Prepare HR documents, like employment contracts and new hire guides
• Revise company policies
• Liaise with external partners, like insurance vendors, and ensure legal compliance
• Create regular reports and presentations on HR metrics (e.g., turnover rates)
• Answer employees’ queries about HR-related issues
• Assist payroll department by providing relevant employee information
• Arrange travel accommodations and process expense forms
• Participate in HR projects (e.g., help organize a job fair event).
• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages and distribute them to their appropriate departments.
• Monitor, organize, and forward emails.
• Book meetings for the MD or as advised
• Track and order office equipment and supplies.
• Maintain records and files.
• Oversee the office budget.
• Supervise office ambiance and hygiene

Requirements

• HND / B.Sc in a relevant field
• 1-3 years of work experience
• Proven work experience as a Customer Service Representative, Administrative Assistant, or relevant role
• Computer literacy (MS Office applications, in particular)
• Excellent organizational skills, with an ability to prioritize important projects
• Strong phone, email, and in-person communication skills
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Strong knowledge of MS Office programs.

Application Closing Date: 21st September, 2022.