Customer Service Representative at Ascentech Services Limited

Job Summary

• We are seeking a friendly, professional, and customer-focused Customer Service Representative to serve as the first point of contact for our customers.
• The ideal candidate will be responsible for handling customer inquiries, resolving complaints, processing requests, and delivering an exceptional customer experience while representing the brand positively.
• The successful candidate should possess excellent communication skills, a pleasant personality, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Attend to customer inquiries, complaints, and requests via walk-ins, telephone, email, social media, and other communication channels.
• Provide accurate information about the company's products and services.
• Resolve customer concerns promptly and professionally while ensuring customer satisfaction.
• Escalate complex issues to the appropriate departments for resolution.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Process customer orders, returns, exchanges, and service requests where applicable.
• Follow up with customers to ensure issues have been resolved satisfactorily.
• Support the implementation of customer service policies and procedures.
• Build and maintain positive relationships with customers to encourage loyalty and repeat business.
• Collaborate with internal teams to improve service delivery and customer experience.
• Prepare periodic reports on customer feedback and recurring issues.
• Ensure compliance with company standards and customer service guidelines.

Requirements

• Minimum of an OND, HND, or Bachelor's Degree in any relevant discipline.
• 1–3 years of experience in customer service, front desk, client relations, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management abilities.
• Proficiency in Microsoft Office applications.
• Ability to remain calm and professional when handling difficult situations.
• Strong problem-solving and conflict-resolution skills.
• Good organizational skills and attention to detail.
• Ability to work effectively under pressure and manage multiple tasks.
• Must reside in or be willing to commute conveniently to Lekki, Lagos.