Customer Service Representative at Aldelia Limited

About the role

• Our client needs a call-centre based customer service representative to handle customer enquiries and complaints, in a way that is reflective of our luxury brand.
• Reporting to the customer service supervisor and manager, working in our dynamic customer service team.

Responsibilities

• Communicate with customers, answer queries and resolve problems
• Build strong relationships with customers and promote our brand
• Handle and resolve customer complaints with understanding and diplomacy
• Provide product and service recommendations based on customer needs
• Process telephone orders and complete customer transactions
• Understand and convey technical product information to customers
• Advise on company information and processes, as well as deals and promotions
• Utilise the internal customer management software to track all order processes

Location & commitments:

• Onsite work mode: Monday - Friday
• 1 month contract position
• Location is based in Lagos (Mainland).

Candidate Requirements
Preferred:

• 0 - 1 year of experience in a phone-based customer service role is an added advantage.
• OND, HND, BSc Qualification required.

Essential:

• Exceptional verbal communication skills
• Excellent people skills and the ability to build relationships with customers
• Strong problem-solving abilities and the desire to create positive customer experiences.