Customer Service Personnel (Restaurant) at West Africa Vocational Education (WAVE)

Job Description:

• Our company, an Asian fast-casual restaurant, is seeking a friendly and customer-focused Customer Service Representative to join our team.
• This person will be responsible for providing exceptional customer service to our clients and assisting them with their inquiries and concerns.
• The ideal candidate must have excellent communication skills and a positive attitude.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information to customers.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, transactions, comments, and complaints.
• Process orders, forms, applications, and requests.
• Communicate and coordinate with internal departments as needed.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• High school diploma or equivalent.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to work in a team environment.