Customer Service Personnel/Operations Executive at The People Impact Company

Job Description

Job purpose

The role is an encompassing and evolving role which will involve administrative management, customer service and brand management. The successful candidate will be tasked with the duties stated in this document and others as may be decided by the CEO.

Duties and responsibilities

Convert potential customers by recommending goods or services and demonstrating how they benefit the customer personally

• Respond to customer inquiries  about available products and services
• Establish new customer accounts, recording account information on written forms or digitally
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Inventory management and stock taking.
• Refer advanced cases to management for resolution, providing background information as necessary
• Maintain and regularly update financial account information using computer software programs
• Anticipate customer needs, following up with previous customers to offer reorders or additional services

·        Executing marketing initiatives including campaigns, events, sponsorships and corporate social responsibility programs.

• Building brand awareness and increasing brand value and profitability.
• Increasing product sales and market share.
• Collaborating with different teams such as marketing, creative, legal, etc.
• Ensuring that messaging and marketing activities are aligned with brand and company values.
• Develop strong customer relationships in order to generate high volume of prospective clients
• Engage prospective clients about the advantages of the products or services offered and follow up with them in order to close the business deals.
• Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the company’s growth plan.
• Determine cross-selling opportunities among different products and services offered by the organization.
• Maintain client relationship management database and utilize it to manage customer contacts and mailing list.
•  Implementation of operational policies and procedures.
• Actively involved in the day to day running of the store activities.
• Maintain approved look and feel of the store at all times
• Carry out daily administrative tasks

Qualifications

Qualifications include:

• Graduate Degree in Management, Social Sciences, Operations
• Minimum of Two years of related work experience

Competencies

• Innovative and analytical mind set

•  Computer literacy and ability to use Office Applications
• Ability to relate well with people with a view to converting leads
•  Great communication skills (Verbal, Presentation)

•  Smart, Critical, strategic and creative thinking