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  • Posted: Nov 22, 2021
    Deadline: Nov 30, 2021
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  • Tempkers is a tech-outsourcing and freelance community that takes a human centered design thinking approach to bring employers and skilled workers together Tempkers is a global freelance marketplace and online outsourcing firm where organizations and SME's achieve more by connecting and collaborating with independent professionals (freelance agents) to do t...
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    Customer Service Personnel/Operations Executive

    Duties:

    • Convert potential customers by recommending goods or services and demonstrating how they benefit the customer personally 
    • Respond to customer inquiries about available products and services 
    • Establish new customer accounts, recording account information on written forms or digitally 
    • Listen to customer concerns and complaints with the goal of identifying the causes of the problem 
    • Inventory management and stock taking. 
    • Refer advanced cases to management for resolution, providing background  information as necessary 
    • Maintain and regularly update financial account information using computer  software programs 
    • Anticipate customer needs, following up with previous customers to offer reorders or additional services 
    • Executing marketing initiatives including campaigns, events, sponsorships and  corporate social responsibility programs. 
    • Building brand awareness and increasing brand value and profitability. 
    • Increasing product sales and market share. 
    • Collaborating with different teams such as marketing, creative, legal, etc. 
    • Ensuring that messaging and marketing activities are aligned with brand and  company values.  
    • Develop strong customer relationships in order to generate high volume of  prospective clients 
    • Develop creative strategies to retain the clients including interviewing them to 
    • take their feedback and incorporate it into the company’s growth plan. 
    • Determine cross-selling opportunities among different products and services 
    • Offered by the organization. 
    • Actively involved in the day to day running of the store activities. 

    Requirements

    • Graduate Degree in Management, Social Sciences, Operations  
    • Minimum of Two years of related work experience  

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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