Customer Service Personnel at Camillo Outsourcing

Responsibilities

•  Maintain a positive, empathetic, and professional attitude toward customers always.
• Manage incoming phone calls.
• Provide product/services information to customers.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
•  Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Onboard customers.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, transactions, comments, and complaints.
• Provide feedback on the efficiency of the customer service process.
• Communicate and coordinate with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Interest in Sales and Customer Service.
• Prior experience will be advantageous.
• Not more than 25 years.
• Excellent written and communication skills.
• A pleasant personality.
• Adaptability, flexibility, and tenacity.
• Creative thinking and problem solving.
• Interpersonal skills.