Customer Service Officers at Repton Group

Job Overview

• A Customer Service is responsible for providing assistance to customers with their inquiries, complaints, and orders.
• He/She manages incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

Job Purpose

• The essence of this role is to seek out a professional personnel who possess the ability to communicate effectively with our customers, improve our client database and ensure increment in sales of goods to both new and existing customers.

Responsibilities

• Managing of incoming calls, processing of order and adequate resolution of customer’s complaint
• Build trust and sustainable relationships with customer’saccounts through effective interactive communication
• Keep records of customer interactions, process customer accounts, and file documents
• Provide information about a company’s special offerings and up-sellingrelated products.
• Escalating all complex challenges or complaint of customer to Head of Department for adequate resolution.
• Updating of Customer’s record and providing accurate and detail report on daily activities.

Qualification and Experience

• Bachelor's Degree in Mass Communication, Business Administration or any related field of study
• 3-5 years of experience in the same role
• Familiar with use of ERP and CRM
• Preferably male within the age of 20-25years
• Digital marketing and Social Media Savv