Customer Service Officer at Winco Foam Industries Limited

Responsibilities

• Provide customers with company’s product information.
• Prepare product or service reports by collecting and analyzing customer information
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Identifying and assessing customers’ needs to achieve satisfaction
• Escalating complex requests through appropriate channels
• Following up with customers to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents.

Requirements and Experience

• Minimum of a B.Sc in any Social Sciences or related discipline
• Minimum of 3 years experience as a Customer Service officer
• Professional Certification is an added advantage.