Customer Service Officer at Waste-Point Limited

Job Summary

• The Customer Service Officer plays an integral role in servicing residents, local businesses and other members of our community.
• You will assist customers on a wide range of enquiries in an environment that can be fast-paced, challenging and at times confronting; however, you will foster a strong sense of commitment to customer satisfaction and strive to action requests in a professional and timely manner.

Job Description

• Liaison with customer on related matter on LAWMA
• Distribution of monthly bills and collection of payment evidence and attending to clients complain on waste related matters on daily basis, following set procedures
• Proactively handle internal and external customer queries via phone, web, email
• Ensure clients waste is cleared as at agreed period and maintain cordial relationship with clients on behalf of waste point Ltd .
• Ability to explain issues/ policy to the public and reconciling different points of view
• Participate in the continuous improvement of Customer Services procedures.
• Make quick decisions using sound judgment to respond to customers
• Maintain the work environment, including the counter and foyer areas, in a well-organized, tidy and professional manner

Requirements

• A minimum of HND / B.Sc Certificate in a related course.
• Minimum of 3 years of Customer Service experience.
• Excellent telephone etiquette with the ability to remain calm under pressure
• Previous experience in data entry, customer maintenance
• Excellent communication and time management skills
• Experience with office management software like MS Office.