Customer Service Officer at Voda Paints Limited

Location: Ikeja, Lagos Island, Lagos

Job Description

• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Manage large amounts of incoming calls
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Assist with placement of orders, refunds, or exchanges.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 2 - 5 years work experience.