Customer Service Officer at The People Practice

Our client who is a rapidly growing culinary company is looking to hire a Customer Service Officer who will act as the point of contact to customers and provide information by responding to customers' queries and requests. The ideal candidate will ensure customer’s orders are taken appropriately, confirmed, and communicated to the appropriate department using the company’s approved process. S/he will also ensure customer satisfaction and provide support to customers.

Responsibilities

Sales Management

• Take all customer orders and confirm payments.
• Assist customers in making decisions by providing adequate knowledge about cakes and pastries.
• Handle cash and other tenders of payment.
• Prepare daily transaction and sales activities reports and maintain expense accounts.
• Obtain and communicate customer feedback on cakes and pastries.
• Inform customers of ongoing promotions and available discounts.
• Prepare invoices when orders are confirmed using QuickBooks and other softwares/apps.

Customer Relations

• Respond promptly to customer requests via emails, phone calls, and text messages.
• Build sustainable relationships with customers by providing excellent customer support.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Ensure customers complaints are handled properly and are escalated to the Head Customer Service Unit when necessary.
• Keep records of customer interactions and details of actions taken.
• Respond to emails sent by customers, provide status updates upon request and settle complaints.
• Ensure customers’ orders are processed and delivered on time.
• Ensure orders are taken correctly and directed to appropriate staff

Qualifications

• Bachelor's degree in Marketing or related field
• At least 2-3 years of proven experience in sales/customer service, preferably in the culinary or hospitality industry.
• Proficiency in using customer service software.

Must have skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to handle high-pressure situations with professionalism and patience.