Customer Service Officer at The Borough Lagos

• We’re looking for an experienced and customer-focused Customer Service Officer to join our team.. This role requires someone who loves creating great customer experiences and can confidently lead a small front-of-house team.

Responsibilities:

• Supervise and support customer service staff to ensure smooth daily operations
• Welcome customers warmly and handle inquiries or complaints professionally
• Coordinate with kitchen and production teams for timely order delivery
• Maintain cleanliness, order, and product display standards
• Train and motivate team members to deliver excellent service

Requirements:

• Minimum 2–4 years’ experience in customer service (preferably in a bakery, café, or hospitality environment)
• Previous supervisory or team lead experience required
• Strong communication and people skills
• Positive attitude, attention to detail, and ability to multitask
• Willingness to work weekends or holidays when needed