Customer Service Officer at Tempkers Limited

Responsibilities

• Welcomes guests and clients by greeting them in person or on the telephone; answering or directing inquiries.
• Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level
• Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s products and services
• Record keeping to be improved upon to reflect material usage.
• Customer service to be provided with customer detail book.
• Manages administrative duties assigned by the manager in an effective and timely manner
• Obtain, record and process customers order from all avenues and ensure timely fulfillment of orders
• Confirms payments from CEO and/or Admin Officer for orders made by phone, before shipment is made to customers
• Collate orders made online and other channels outside walk-in and phone from CEO
• Collate needed supplies for store and transfer to Admin Officers for approval and Purchase
• Receives parcels / documents for the company
• Distribute mails in the organization
• Handles any other duties as assigned by the human resources and admin manager.

Skills:

• Communication skills that allow you to inform, help customers clearly and to liaise effectively with other professionals
• Listening skills, to understand exactly what customers require
• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
• Motivational skills and an ability to supervise and lead a team of customer service assistants
• Creative thinking, to be able to come up with new ideas to improve customer service standards
• Good personal presentation, especially when working with customers face to face
• A commitment to improve your own customer service skills on an ongoing basis