Customer Service Officer at TeamAce Limited

Job Summary

• Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with the company’s product.
• They have many responsibilities like and addressing customers’ questions about products and services, and processing payments or returns.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Requirements

• BSC/HND in related field
• 2- 4 years’ experience in Customer Service role
• Background in event management is important