Customer Service Officer / Team Lead at West Africa Vocational Education (WAVE)

Responsibilities:

• Responsible for enhancing the cinema experience of all guests by contributing to the smooth running of the cinemas in a friendly and efficient manner Selling box office tickets, responding to queries reservations and sales.
• Monitoring and maintaining cash flow, ensuring that there are no shortages.
• Ensuring that guests are well guided to entrance and exit into the cinema.
• Monitoring and maintaining guest flow, ensuring that there are no obstructions to guest cinematic experience.
• Participating in briefings and other meetings as requested by the Cinema Manager.
• Attend and participate in training sessions as required by Managers and HR.
• Contribute to increasing concession revenues.
• Responsible in the arrangement and cleaning of designated areas.

Core Competencies

• Customer Relation Skills – a polite, friendly, helpful and approachable manner; ability to deal patiently with guests
• Communication Skills – good communication skills.
• Professionalism - the ability to keep calm in an emergency and handle guest concerns and queries with calm.
• Integrity - honest and transparent in dealing with guests and colleagues.
• Numerical - maths skills, with the ability to handle money and work out change within a short time.
• Analytical skills - demonstrates the ability solve multiple problems within a short period of time.
• Health and safety – Ability to adhere to health and safety standards; demonstrate consistent health and safety practices; maintain a clean environment.
• Time management – Strong ability to prioritize task and work schedule to achieve service deadlines Excellent customer skill.
• Must be a good Team player with excellent ability to multi-tasking and able to adapt to varying situations.

Qualification and Experience

• Minimum of OND from a recognized institution. ∙