Customer Service Officer at Rolad Properties

Rolad Properties and Allied Services Ltd a reputable Real estate firm in Lagos is Recruiting for the post of a CUSTOMER SERVICE OFFICERS Kindly find details below;

Job Description

• Deal directly with customers either by telephone, via chat, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Direct requests and unresolved issues to the designated resource
• Keep records of customer transactions
• Recommend our  services to customers by collecting customers information and analyze customer’s needs
• Generating and retaining business
• Manage large number of incoming calls
• Follow communication procedures and guidelines
• Build sustainable relationship of trust with customers through open and interactive communication
• Identify and assess customers need to achieve satisfaction
• Take extra miles to engage customers
• Update the customer information in the customer service data base during and after each call
• Work with management to stay updated about the product knowledge  and be informed about any change in the company policy
• Generation of Leads
• Develop referral network.

Requirement

• Working experience as Relationship Manager
• Proven sales experience
• Proven customer support experience
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to remain professional and courteous
• Ability to be calm under pressure