Customer Service Officer at Paymyrent.ng

Industry: Savings and Loans

Job Description:

• Ensuring the delivery of quality customer service at all times.
• Informing customers about the company’s products, services, product features and product benefits.
• Answering customers’ enquiries and attending to customers’ requests in timely, respectful, polite and cordial manner at all times.
• Maximising customer satisfaction by ensuring timely and professional service and efficient complaint management.
• Opening customers’ accounts and updating the customer database.
• Opening and maintaining required files.
• Maintaining a full understanding of all the company’s products, services and procedures.
• Adhering to the company’s procedures and policies.
• Processing customers’ transactions and documents as required.
• Keeping work area neat, tidy and organized.
• Collaborating with team to plan and carry out marketing and sales activities when required.
• Carrying out other duties as required.

Qualification:

• Minimum of OND Certification.
• Two years work experience.

Requirements:

• Excellent verbal and written communication skills
• Great interpersonal and organizational skills.
• Ability to work well with or without supervision.
• Ability to be calm and polite under pressure.
• Humble, polite and respectful disposition.
• Ability to make calculations quickly and accurately.
• Good computer skills.