Customer Service Officer at Meritabode Nigeria Limited

Our company is looking for a Customer Service officer to assist in delivering exceptional customer service to our clients.

Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.

Responsibilities:

•  Manage large amounts of incoming phone calls
•  Generate sales leads
•  Identify and assess customers’ needs to achieve satisfaction
•  Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
•  Meet personal/customer service team sales targets and call handling quotas
•  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
•  Keep records of customer interactions, process customer accounts and file documents
•  Follow communication procedures, guidelines and policies
•  Take the extra mile to engage customers

Requirements:

• BSc. or relevant qualification.
• A minimum of 2 year proven experience in a similar role.
• Good understanding of office administration.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Strong knowledge of MS Office programs.