Customer Service Officer at Mecer Consulting Limited

Responsibilities

• Deliver excellent customer support and resolve complaints
• Handle customer inquiries via phone, email, and in-person
• Provide accurate information on bank products and services
• Assist with account opening, loan applications, and transactions
• Cross-sell microfinance products and educate customers on financial literacy
• Maintain compliance with regulatory and internal policies

Requirements

• Bachelor’s Degree in Business Administration, Banking & Finance, or related field
• 1 - 2 years of experience in customer service, preferably in banking or financial services
• Strong communication, problem-solving, and interpersonal skills
• Proficiency in Microsoft Office Suite and banking software
• Customer-centric mindset with attention to detail and commitment to regulatory compliance.