Customer Service Officer (Machine Maintenance) at Ascentech Services Limited

Job Summary

• Customer Service Executive will be responsible for supporting service operations, managing documentation, coordinating with teams and customers, and ensuring smooth day-to-day administrative and operational activities.
• The ideal candidate should possess strong computer skills, excellent communication abilities, and experience in the spare parts or service industry. Familiarity with CRM systems will be an added advantage.

Roles and Responsibilities

• Assist in planning service operations and coordinate with the internal team and customers to maintain service excellence.
• Prepare and submit quotations for spare parts and service repairs.
• Generate invoices and ensure timely supply of items to customers.
• Track and follow up with customers for outstanding payments.
• Prepare and submit periodic reports to the Supervisor in line with company guidelines.
• Documentation: Maintain proper filing of hard and soft copies of reports and other relevant documents as required.

Skills and Competencies

• Strong computer proficiency (MS Office Suite and related tools)
• Knowledge of spare parts/service industry processes
• Excellent communication and interpersonal skills
• Attention to detail and strong organizational ability
• Experience with CRM software (preferred)
• Ability to multitask and work effectively under minimal supervision.

Salary
N80,000 – N150,000/month (Gross).