Customer Service Officer at Leadroitt Realty Limited

Location: Lekki Phase 1, Lagos.

Key Responsibilities:

• Handle customer inquiries, concerns, and feedback through phone, email, or in-person communication.
• Maintain and improve customer satisfaction levels through effective communication.
• Accurately documenting customer interactions and updating relevant databases. 
• Ensuring timely resolution of issues and checking customer satisfaction.

Key Skill:

• Excellent communication skills: Ability to clearly explain information, actively listen to customer concerns, and maintain a professional demeanor 
• Problem-solving abilities: Analyzing customer issues, identifying root causes, and finding effective solutions 
• Customer service orientation: Demonstrating empathy, patience, and a genuine desire to help customers 
• Multitasking skills: Handling multiple customer interactions simultaneously across different channels 
• Technical proficiency: Familiarity with relevant computer systems, CRM software, and communication tools 
• Attention to detail: Ensuring accuracy in customer information and order processing.