Customer Service Officer at Kaduna State Government

Job Brief

• The role involves providing superior customer service, citizen engagement, and resolving (or escalating as appropriate) any issues that end-users of the services offered by the Agency may face, from time to time.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints.
• Provide appropriate solutions and alternatives within the time limits and following up to ensure resolution.
• Keep records of customer interactions, process customer enquiries and file documents.
• Citizen engagement
• Follow all communication procedures, guidelines, and policies.

Minimum Requirements

• A Bachelor's Degree in any Social Science-related discipline.
• Minimum of 1-year relevant experience in a customer support role.
• Up to 7 years of working experience in a similar role will be considered and an advantage.
• Similarly, a Master’s Degree in a related discipline and up to 4 years of relevant experience in a similar role will be considered and an advantage.
• Familiarity with customer relationship management systems and practices.
• Customer orientation and ability to adapt/respond to different types of customers.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Remuneration

• Remuneration is subject to prevailing compensation for Kaduna State Civil Servants for Grade Levels 8-10 depending on the successful candidates’ qualifications and years of experience.