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  • Posted: Jul 31, 2020
    Deadline: Aug 31, 2020
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    ICS Outsourcing is Nigeria’s leading Outsourcing provider incorporated in August 1994. We offer a comprehensive range of outsourcing services ranging from People Outsourcing to Sales BPO. We provide bespoke Business Support Solutions to all kinds and sizes of business. Our desire to consistently deliver value-added services to our clients has helped us to evolve into a pacesetter and standard bearer in our industry. We have a reputation for satisfying and surpassing our client’s expectations.
    Read more about this company

     

    Customer Service Officer

    Location: Yaba, Lagos

    Job Description

    • We are currently looking to hire a Customer Service Officer for our client. The ideal candidate should be passionate about satisfying the needs of customers.

    Key Responsibilities

    • Answer customer’s enquiry via phone call, WhatsApp chat, Instagram and Facebook.
    • Use telephone to reach out to customers and verify account information after payment is done by the customer.
    • Take payment information and other pertinent information such as addresses and phone numbers.
    • Handle customer’s complaint and provide solutions by contacting the immediate supervisor.
    • Greet customers warmly and ascertain reason for calling.
    • Persuading customers to reconsider cancelling an order or refund.

    Job Requirements

    • Minimum of OND qualification.
    • 0-2years experience in a similar role.
    • Must be organized and punctual.
    • Excellent verbal and written communication skills.

    Salary
    N40,000 / Month.

    Method of Application

    Interested and qualified candidates should send their CV to: tegarecruits@gmail.com with the job title as subject of the email.

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