Customer Service Officer at George Houston Resources Limited

Locations: Utako - Abuja (FCT) and Agidingbi - Ikeja, Lagos
Employment Type: Full-time (Permanent)

Job Description

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Manage large amounts of incoming calls.
• Generate sales leads.
• Go the extra mile to engage customers.
• Resolve customer complaints via phone, email, mail, or social media.

Job Requirements / Qualification

• HND / BSc Degree
• 3 years and above Proven customer support experience.
• Strong phone contact handling skills and active listening.
• Familiar with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize and manage time effectively.
• Administrative and communication skills.
• Candidates for Abuja Customer Service Officer must be able to speak Hausa fluently.
• Age: 25 to 40 years.

Salary

• Attractive.