Customer Service Officer at Evans Industries

Job Description

• Liaising with the customers to receive the customers' orders
• Confirmation of customers' orders and capturing of customers' orders in the Dynamics ERP
• Generation of Customer Orders report from the Dynamics ERP.
• Liaising with the Warehouse to ensure the Customers' Orders in the loading list are in line with the available Finished Goods in the Warehouse through the Daily Inventory Report and confirmation of the Finished Goods Inventory in the Dynamics ERP
• Liaising with the Transport Department to ensure the availability of Vehicles for distribution.
• Generation of Loading List based on the Customers' Orders.
• Liaising with the Warehouse to ensure the customers' orders are forwarded to the Warehouse for Loading of the orders in the Truck. Confirmation of the Truck Number of the customers when Evans Industries Limited Truck is not in use for delivery.
• Attending to customers' complaints on their respective orders.
• Raising and posting of Invoices based on the approved customers' orders and the specific load loaded inside the truck and ready to be dispatched to the respective customers' accounts.
• Ensure the Invoices raised and posted are duly approved by the General Manager or any of the Directors.
• Ensure all approved Invoices and Waybills are distributed to the Security for Documentation and the Truck Driver and all operational procedures for the release of the truck by the Security. Example: Snapping of the customer's Truck.
• Liaising with the Truck Drivers to receive the Proof of Delivery (POD) signed by the respective customers.
• Proper filing of Customers' Invoices/Proof of Delivery of the customers in the respective customers' Files.
• Sending of sub-distributors' Invoices to the respective distributors on a weekly basis.
• And any other related job.

Qualifications

• Interested candidates should possess a Bachelor's Degree with 3-5 years experience.