Customer Service Officer at Don Quester Consulting

Job Application Code: CSO-004
Location: Ikeja, Lagos

Requirements

• A Female Applicant with a minimum of HND and at least 1 year work experience in similar position.
• Ability to utilize computer technology is important

Job Competencies:

• Ability to establish, develop and maintain positive business and customer relationships at all times.
• Ability to welcome customers warmly in person or via telephone and acknowledge complaints and enquiries and resolve them promptly
• Ability to gather customer information, take payment information and other pertinent information and reconcile accounts at the close of business.
• Ability to manage and process orders and requests alongside keeping records of customer interactions, transactions, comments, and complaints.
• Ability to communicate and coordinate with colleagues as necessary.
• Ability to ensure customer satisfaction, provide professional customer support and provide feedback on the efficiency of the customer service process.
• Other assigned duties.