Customer Service Officer at Crossover Microfinance Bank

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist with product information, order tracking, returns, and general support.
• Maintain accurate customer records and interactions in CRM systems.
• Work closely with sales and logistics teams to ensure customer satisfaction.
• Stay informed about our products, promotions, and the latest in trends.

Requirements

• Interested candidates should possess an OND / HND / Bachelor`s Degree
• 2 - 4 years previous experience in customer service.
• Strong communication and problem-solving skills.
• Passion for sports and excellent knowledge of major sports and events.
• Ability to multitask and work in a fast-paced environment.