Customer Service Officer at Ascentech Services Limited

Industries/Sector: FMCG

Location: Apapa, Lagos State

Job Brief:

We are looking to hire a Customer Service Officer who will be responsible for punching invoices and handling of incoming telephone calls. The ideal candidate must live in Apapa.

Job Responsibilities:

• Responsible for managing incoming and outgoing calls in the organization.
• Punching of invoices (100-500 invoices) daily.
• Build long-lasting relationships with customers
• Keep a comprehensive record of all calls and/or conversations in the organization’s call center data bank
• Make use of available opportunity to sell or advertise products to customers
• Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues
• Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems

Job Requirements

• Minimum HND, B.Sc. in any relevant field
• A fresh graduate with at least 0-2 years of experience
• Must possess good communication skills
• Must have good interpersonal skills to enable an easy flow with customers at all times
• Ability to work with little or no supervision
• Must be self-driven at all times
• Must have good knowledge of customer relationship or customer service practices
• Must have good data entry and typing abilities.