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  • Posted: Nov 8, 2021
    Deadline: Nov 8, 2021
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  • UBA’s has more than 65 years of providing uninterrupted banking operations dating back to 1948 when the British and French Bank Limited ("BFB”) commenced business in Nigeria. BFB was a subsidiary of Banque Nationale de Crédit (BNCI), Paris, which transformed its London branch into a separate subsidiary called the British and French B...
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    Customer Service Manager

    Job Objective

    • Ensure quality customer service delivery through the provision of efficient and effective branch operation, while ensuring conformity with the bank’s laid down procedures and regulatory guidelines.

    Roles & Responsibilities

    • Ensure effective/efficient implementation of bank-wide policies with respect to branch operations.
    • Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
    • Ensure proper documentation for all transactions and authorize transactions within approval limits. Ensure ABH is run at EOD.
    • Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
    • Ensure that branch ATMs are functional at all times and faults timely escalated and resolved.
    • Ensure effective branch cash management – no cash outs, adherence to COP limits (obtain necessary approvals for excess), prompt evacuations etc.
    • Ensure that the unit has adequate allocation of resources to enable it meet stated objectives – liaise with HCM/Corporate Services/IT and supervisors as applicable.
    • Maintain strong control awareness in branch and ensure adequate departmental controls are in place for all products/processes. Ensure strict adherence with the Call over process.
    • Provide timely and accurate reports (institutional and regulatory) on Branch Operations in prescribed formats and intervals.
    • Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of bank branch assets.
    • Conduct/ensure branch training/meeting sessions in line with policy.

    Candidate's Profile

    • We are looking to hire talented and experienced individuals with 5 years’ banking operations experience in a commercial bank for our branch in Lagos state.
    • The ideal candidates must currently work in a commercial bank with minimum of 5 years’ relevant experience in banking operation.

    Skills Required:

    • General Managerial/Administration.
    • Team building/Conflict Management.
    • Organization /Coordination skills.
    • Good Communication Skills (oral and written).
    • Good Interpersonal Skills.
    • Strong Personality / Firm & Assertive.
    • Capacity to manage and absorb pressure.
    • Entrepreneurship/Taking Ownership.
    • Supervisory skills.

    Knowledge Required:

    • Good Knowledge and understanding of banking operations.
    • Good Products Knowledge.
    • Good understanding of Customer Services.

    Method of Application

    Interested and qualified? Go to United Bank for Africa (UBA) on jointhetribe.ubagroup.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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