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  • Posted: Mar 20, 2026
    Deadline: Not specified
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  • The Dangote Group is one of the most diversified business conglomerates in Africa with a hard-earned reputation for excellent business practices and products' quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa. The Group's activities encompass: Cement - Manufacturing / Importing Sugar - Manufacturing ...
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    Customer Service Manager I

    Job Summary 

    • Manage customer relations by ensuring consistent quality in service delivery, customer satisfaction and, ultimately, customer loyalty.

    Key Activities and Responsibilities

    • Develop and lead the implementation of customer relations programmes or initiatives, including through operations with approved call centres.
    • Develop dashboards and conduct periodic monitoring to ensure that customer relationship objectives are being met.
    • Establish an effective system to ensure the prompt resolution of customer complaints or enquiries.
    • Liaise with area managers to obtain and provide customer information.
    • Conduct periodic customer surveys and communicate the results to the sales team and management.
    • Coordinate the provision of information on customer concerns to area managers in the relevant areas and follow up to ensure resolution and customer satisfaction.
    • Obtain qualitative and quantitative studies from specialist firms when necessary to improve Dangote Cement Senegal's customer service delivery.
    • Perform any other tasks assigned as deemed necessary by the Sales Department.

    Key Requirements
    Qualifications and Professional Experience:

    • Bachelor's Degree or equivalent in Marketing, Social Sciences or a similar discipline.
    • Postgraduate degree
    • Certification in customer management would be an added advantage
    • Minimum of seven (7) years' experience, including at least two (2) years in a managerial position.

    Skills and Competencies:

    • A thorough understanding of trends, challenges, opportunities, regulations and legislation relating to the cement manufacturing industry.
    • In-depth knowledge of Dangote's product and service offering.
    • Thorough knowledge of customer relationship concepts, techniques and methodologies.
    • Thorough knowledge of market/customer segmentation methodologies.
    • Very good leadership and people management skills.
    • Strong negotiation and relationship management skills.
    • Very good communication, presentation and facilitation skills.
    • Strong customer focus.
    • High sense of responsibility.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Dangote on careers.dangote.com to apply

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