Customer Service Manager at FEZ Consultants

Job Description
Your responsibilities as a Customer Service Manager are as follows:

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Keep accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Maintain an orderly workflow according to priorities.

Skills and Requirements

• B.Sc/ HND in Business Administration or relevant field.
• A minimum of 5 years of proven experience in a customer service position with at least 2 years as a team lead or manager.
• Proficiency in Microsoft Office tools and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.