Customer Service Manager at AAVA Brands

Responsibilities

• Ensure customer service team is available as per set timings every day.
• Drive discipline of compliance to office hours, timely response on emails and phone calls.
• Drive high productivity among team members – measure no. of calls made, and emails responded to / day / person, maintain minimum possible, open issues on hand.
• Lead collaboration with stakeholders for timely issue resolution.
• Continuously follow up and remind stakeholders of key open complaints every month.
• Monthly / weekly communication on status of issues resolved and open issues.
• Circulate daily, weekly, monthly reports to give visibility on key metrics and seek actions pending from others.

Requirements 

• Any graduate / HND holder with 3-5 years relevant work experience in customer service as a supervisor.