Customer Service Intern at Tantacom Experiential Projects Limited

Job Summary

• Identigo is looking for a smart, articulate, and service-driven Customer Service Intern to join our team.
• This role is ideal for a young female graduate looking to gain hands-on experience in a fast-paced biometric and identity technology company.
• The intern will be responsible for providing frontline support to customers, helping resolve inquiries, and ensuring a seamless service experience.

Key Responsibilities

• Greet and assist walk-in clients professionally and promptly.
• Respond to inquiries via phone, email, and social media channels.
• Provide information on identity verification services and processes.
• Schedule appointments, handle client documentation, and manage records.
• Escalate unresolved issues to the appropriate department.
• Ensure service desk area is organized and welcoming at all times.
• Collect customer feedback and support improvement initiatives.
• Support the customer service team with day-to-day administrative tasks.
• Maintain confidentiality and uphold Identigo’s data privacy policies.

Requirements

• Candidates should possess a FSLC with 0-1 years work experience.
• Must be female, aged 15–27, and passionate about customer service.
• Strong communication skills — both verbal and written.
• Friendly, courteous, and able to maintain professionalism under pressure.
• Proficiency in Microsoft Office and basic computer operations.
• Must be teachable, organized, and proactive.
• Prior internship experience in a customer-facing role is an added advantage

Benefits

• Monthly stipend of N70,000 / Month (net)
• Exposure to a structured tech environment
• Professional development through hands-on learning
• Opportunity to transition into a full-time role based on performance