Customer Service Executive at Trainlance

RESPONSIBILITIES:

• Listen to customers’ concerns, issues and questions
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Maintain a positive attitude and calmly respond to customers’ complaints
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
• Refer issues and questions to managers if necessary

REQUIREMENTS 

• BSc degree in related fields 
• Strong writing skills 
• Personable and attentive
• Strong interpersonal skills
• Strong verbal communicator
• Familiar with the software used to connect with customers and gather their information