Customer Service Executive at TekniTeed NG

Location: Ikeja, Lagos

Job Description

• As the first point of contact for most clients, endeavor to answer telephone inquiries in an efficient, friendly, and professional manner. This also includes monitoring & control of visitors.
• Provide support to the Sales/Marketing/Logistics Team.
• Prepare Sales Advice/Quotations/Invoices/Delivery notes and marketing materials and standard letters.
• Liaise with vendors & third Parties regarding the administration of the sales process.
• Update company databases and may include current customer accounts.
• Participate in key result areas and KPI review processes to establish areas for improvement
• Achieve planned reporting time in quality and timeliness.
• Achieve savings plan for the company.
• Manage relations with employees to guarantee a stress-free working environment.
• See to it that all project works carried out in the Company are safe and are done in an environmentally-friendly manner.
• Ensure that processes in the Customer Service department are not hazardous to the health and safety of all staff.
• Ensure that subordinates in the Customer Service department are aware of the company's HSE policies and see to it that they comply at all times.
• Ensure proper use and upkeep of company property.
• Follow-up on all shipments to ensure that we meet the service standard agreed to us with the client.
• Carry out any other assignment as may be given by the MD, and Head of Operations.
• Personally represent the TekniTeed brand professionally and ethically at all times.

Job Qualifications

• Bachelor's Degree
• Experience: 3 - 5 years.