Customer Service Executive at Ivy Scholars

Location: Lekki Phase I, Lagos
Employment Type: Full-time

Pay: 80,000-90,000 + Healthcare+ Yearly bonus

Responsibilities

• Overseeing and assessing staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of floor operations.
• Managing cashier coverage and customer flow to ensure proficient customer service.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation of sales activities.
• Performing additional duties where needed.