Customer Service Executive at Global Profilers

SUMMARY

• Our client in a telecommunication industry is hiring for the role of a customer care executive.
• The ideal candidate would be responsible to provide product/service information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.

RESPONSIBILITIES

• Attend to Customer’s Issues & resolve them in timely & efficient manner
• Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
• Raising, following up and closure of Trouble Tickets
• Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
• Follow up for Collections through timely reminders to Enterprise & Retail Customers
• Ensuring Collections of receivables is achieved as per the set targets
• Service & MTTR Improvement Plans
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Generate Sales Leads
• Fair Knowledge of Telecom Technologies:
• Internet Bandwidth & Leased Circuits
• Smart Solutions & Internet of Things (IoT)
• Internet Broadband

SKILLS REQUIRED:

• Strong organizational skills
• Self-motivated and detail-oriented
• Quick to collaborate and coordinate with team members when necessary
• Prior experience working with Telecommunication Customer Care Department
• Strong math and critical reasoning skills
• Customer Relationship Management
• Integrity & Honesty
• Team Player
• Interpersonal Skills
• Resourcefulness & Result Oriented approach
• Customer Oriented Approach

REQUIREMENT:

• Graduate in science preferable, any other discipline may also apply
• NYSC Certified
• Minimum of 1-3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.
• Excellent communication and interpersonal skills
• Highly motivated and target driven with a proven track record in sales