Customer Service Executive at Firewood Rice Nigeria

Key Responsibilities

• Develop daily, weekly, and monthly production schedules based on outlet demand, bulk orders, and sales forecasts.
• Manage customer inquiries via phone, email, and other channels promptly and professionally.
• Provide accurate information on menus, daily specials, pricing, and company policies.
• Handle multiple customer orders simultaneously, ensuring accuracy, completeness, and timely processing.
• Recommend products, suggest add-ons, and encourage complementary purchases to increase sales through upselling and cross-selling.
• Communicate special requests and dietary requirements clearly to the kitchen team.
• Coordinate with logistics to ensure timely dispatch and delivery of orders.
• Monitor delivery progress and update customers proactively.
• Handle customer complaints professionally, providing prompt resolution or escalating complex issues to management.
• Collect and document customer feedback to identify areas for service improvement.
• Collaborate with production, logistics, sales, and quality teams to ensure smooth operations and prevent order errors

Qualifications

• Candidates should possess an OND/HND/Bachelor’s Degree in any related field with1–2 years of customer service experience, preferably in food production, catering, or hospitality.
• Strong communication, multitasking, and organizational skills.
• Ability to manage multiple orders under pressure without compromising accuracy or service quality.
• Customer-centric mindset with attention to detail.
• Ability to identify opportunities to increase sales while maintaining high service standards.
• Proficiency in order management systems and Microsoft Office tools.