Customer Service Engineer at Willers Solutions

Responsibilities

• Mandatory regular/scheduled client visits – Lease/Click, AMC, New Installations & Final sign-off 
• Installation and maintenance of MFPs
• Networking of Kyocera MFPs and management of printer servers and database.
• Corrective and preventive maintenance of MFP
• Ensure monthly Preventive Maintenance plans are strictly adhered to
• To provide BASIC LEVELS of Technical Support 
• Adept at maintaining focus on achieving bottom-line results 
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.

Requirements

• A minimum of BSc/HND in computer engineering, computer science, electronics, or any related field.
• A minimum of 4 years working experience in a customer service engineer role or similar position, preferably in photocopiers, MFPs, or networking. 
• Age bracket within 24 -34 years
• Additional technical certifications or vocational training in electronics, IT, or related fields would be an advantage.
• Communication via emails, WhatsApp, customer resource Service Software package & other communication methods as and when required.
• Good customer satisfaction record. 
• Experienced & skilled at building relationships across organizations Exceptional report writing and 
• Interpersonal communication skills 
• Willingness to travel to client sites as needed.
• Females are encouraged to apply