Customer Service Assistant at Mama Cass

Overview

• In this role, you will be responsible for attending to customers, taking orders, and ensuring a pleasant dining experience through prompt service, professionalism, and product knowledge.

Key Responsibilities

• Greet customers warmly and answer questions about menu items.
• Take and process food and drink orders accurately.
• Ensure customers receive their orders correctly and promptly.
• Handle payments using POS systems and issue receipts.
• Maintain cleanliness of the service counter and dining area.
• Assist with packing takeout and delivery orders neatly.
• Resolve customer complaints or escalate to a supervisor when needed.
• Restock service items like napkins, cutlery, and takeaway packaging.
• Follow health, safety, and hygiene regulations.
• Support team members during peak hours for smooth operations.
• Actively promote products and upsell to increase customer spend.

Qualifications

• Basic computer & Mathematics knowledge is an advantage.

Experience:

• Customer service or sales-related role, preferably within food service, retail, or hospitality.
• Demonstrated ability to interact professionally with customers and drive sales through upselling or product promotion.

Core Competencies:

• Clear communication
• Basic math and transaction handling
• Attention to detail
• Customer-focused mindset
• Sales and persuasion skills
• Multitasking and time management

Behavioral Traits:

• Polite and friendly
• Team-oriented
• Calm and patient under pressure
• Willing to learn
• Neat and well-groomed appearance.