Customer Service Assistant at Amy Consulting

Key Responsibilities

• Attend to customer queries and inquiries promptly and professionally via Instagram and WhatsApp.
• Attend to walk-in customers in a courteous and professional manner.
• Ensure the store is tidy at all times and products are clean and well-presented.
• Prepare and fulfill customer orders accurately, providing clear information on delivery timelines.
• Follow up with customers to confirm receipt of goods in good condition.
• Liaise with delivery agents to ensure timely delivery of orders.
• Provide quotations and confirm product availability.
• Handle payment transactions and confirm payments before order fulfillment.
• Adhere strictly to company policies and procedures when assisting customers.

Key Requirements

• Excellent verbal and written communication skills.
• Strong attention to detail and ability to take initiative.
• Proven customer service skills with the ability to handle difficult customers professionally.
• Ability to work long hours and perform effectively under pressure.
• Flexibility and adaptability.
• Good organizational skills.
• Excellent computer and digital communication skills.