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  • Posted: Jan 6, 2026
    Deadline: Not specified
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  • At Amy Consulting, we believe that your people are the best assets in your business, regardless of business size, industry and market share. Our primary role is to assist you in identifying your Human Resource needs, developing sustainable action plans, and facilitating changes that align with your organisational objectives.
    Read more about this company

     

    Customer Service Assistant

    Key Responsibilities

    • Attend to customer queries and inquiries promptly and professionally via Instagram and WhatsApp.
    • Attend to walk-in customers in a courteous and professional manner.
    • Ensure the store is tidy at all times and products are clean and well-presented.
    • Prepare and fulfill customer orders accurately, providing clear information on delivery timelines.
    • Follow up with customers to confirm receipt of goods in good condition.
    • Liaise with delivery agents to ensure timely delivery of orders.
    • Provide quotations and confirm product availability.
    • Handle payment transactions and confirm payments before order fulfillment.
    • Adhere strictly to company policies and procedures when assisting customers.

    Key Requirements

    • Excellent verbal and written communication skills.
    • Strong attention to detail and ability to take initiative.
    • Proven customer service skills with the ability to handle difficult customers professionally.
    • Ability to work long hours and perform effectively under pressure.
    • Flexibility and adaptability.
    • Good organizational skills.
    • Excellent computer and digital communication skills.

    Check how your CV aligns with this job

    Method of Application

    Interested candidates should submit their CV and cover letter to recruitment@amyconsulting.com.ng

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