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  • Posted: Nov 26, 2021
    Deadline: Not specified
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  • The most recognized name in the industry, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader of hospitality. With over 92 years of experience, Hilton continues to be synonymous with hotel because of our innovative approach to products, amenities and service. We help make traveling easier with our smart design, innovative restau...
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    Customer Service Agent

    Job Number: HOT07VTX

    Job Description

    • A Customer Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

    What Will I Be Doing?
    As Customer Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Customer Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

    • Achieve positive outcomes from Guest queries in a timely and efficient manner
    • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
    • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
    • Demonstrate a high level of customer service at all times
    • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
    • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
    • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
    • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
    • Comply with hotel security, fire regulations and all health and safety legislation
    • Act in accordance with policies and procedures when working with front of house equipment and property management systems
    • Follow company brand standards
    • Assist other departments, as necessary

    What Are We Looking For?
    Customer Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • B.Sc / HND graduate in any Social Sciences / Foreign Language
    • Previous experience in a customer-focused industry
    • Positive attitude and good communication skills
    • Commitment to delivering a high level of customer service
    • Excellent grooming standards
    • Calm, efficient, and organized with great attention to detail
    • Ability to multi-task while maintaining a positive attitude when working with a Guest
    • Professional manner with an emphasis on hospitality and guest service
    • Ability to work on your own and as part of a team
    • Competent level of IT proficiency,use of OPERA system will be an added advantage

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Previous experience in cash handling
    • Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
    • Conflict resolution experience.

    Method of Application

    Interested and qualified? Go to Hilton Worldwide on hilton.taleo.net to apply

    Note: Get your CV ready for 2022. Order our 100% professional CV Service.

  • Send your application

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