Customer Service Agent at betBonanza

The Customer Support Agent will be responsible for assisting both betBonanza online and retail customers via the company’s authorized communication channels.

Job description:

• To always be up to date with betBonanza business product portfolio and ongoing promotions.
• To monitor competitor activity and maintain a good knowledge of their offering.
• To communicate important feedback and complaints from customers about business issues to Customer Support Manager and Superiors immediately as they become known.
• To show initiative in providing ideas for process improvement in Customer Support department, as well as general improvements for the company, based on own experience at work and customer feedback.
• To provide support to the Customer Support Manager on Online related or other tasks as required.
• Escalate inquiries beyond scope of work to Customer Support Manager and other Superiors where necessary.
• Work in shifts according to the provided schedule – 40 hours per week.
• Answer customer queries without delay, in good quality and grammatically correct English language, politely and friendly. In exceptional cases if customer’s preferred language is Yoruba, Hausa, Igbo or other local language, which Customer Support Agent knows well, it is allowed to use that for answering customer.