Customer Service Administrator at Eden Solutions and Resources

Job Summary

• We are seeking for a customer-oriented service administrator that will manage the office environment and our clients.
• The incumbent will ensure excellent service standards, respond efficiently to customer inquiries and, maintain high customer satisfaction.

Your Mission

• Manage information in spreadsheets and reports
• Keep records and reports up to date
• Help maintain the budget plan
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure good quality resolution
• Keep records of customer interactions, process customer accounts and file documents
• Ensure good document filing and bookkeeping as well as other duties assigned

Requirements and Skills

• A graduate with 2+ years proven customer support and administrative experience
• Strong phone contact handling skills and active listening
• Must have hands-on experience in bookkepping
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent use of the Microsoft office suite
• Social media savvy (especially Instagram and LinkedIn)
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• A Female candidate will be preferred for this role for gender balance.

Expected Salary
NGN 80,000 plus.