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9JASCHOOLDESK is an Edutech company that is focused primarily on k-12 Education and "bridging the gap between demand for and access to quality education through the process of decentralizing the traditional method of learning”.
Job Description
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Interested and qualified candidates should forward their CV to: 9jaschooldesk@gmail.com using the position as subject of email.
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