Promptly respond to sales requests and general enquiries across all platforms
Maintain the image of company; working with the utmost professionalism in both communication and personal appearance
Manage the front office, and walk in guests/customers
Promptly resolve client feedback or dispute
Answer and route all calls and emails to the respective units within the business
Research, identify and engage prospective clients with the aim of lead conversion to sales.
Work with other departments to achieve consolidated marketing strategies
Ensure an unbroken flow and perfect interpretation of client orders across respective departments
Work with the Operations department to update and manage client database
Supervise third party companies directly connected with product delivery to customers
Manage all social media presence of the brand in alignment with the brand language, culture and personality
Under the supervision of the marketing lead, manage live and online corporate events
Research, recommend and adopt best practices for client retention and relationship management
Appropriately file all documents for easy retrieval
Work with the operations department to ensure stock and inventory are updated daily
Work on special projects as assigned by the supervisor
Maintain professional and technical knowledge of Customer Satisfaction by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
Requirements
Bachelor’s Degree in any discipline.
Any related professional qualification would be an added advantage
Gmail
Yahoomail